Refund policy

Returns, Exchanges & Refunds
Thank you for shopping at Fantasiahaircare.com. Once an order has shipped, we do not accept returns or exchanges.

Purchases Made Through Retailers
Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.

Damaged or Defective Products
Damaged or defective products may be returned to after contacting Fantasia@fantasiahaircare.com. Please submit photo images of the damaged or defective product.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
When completing an order, the customer must provide a safe and accurate address for delivery. Fantasia ships all orders using UPS and once an order has shipped, Fantasia is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

Shipping Lead Time
All orders have at least 2-3 business day lead time upon receipt of order. Shipping method applies after order has shipped.

Orders placed during a holiday or promotion will have an approximate lead time of at least 3-5 business days upon receipt of order. Shipping method applies after order has shipped.